Deloitte | India Offices of the US

Global Mobility Employee Experience Advisor, Sr. Analyst

The US Global (USG) Global Mobility organization (Deloitte LLP) is responsible for the global mobility strategic and operational support to the US Firms’ leaders and businesses, including end-to-end advisory support for all US and US India deployment types (US / US India inbound and outbound assignments and cross-border engagement deployments). 

US Global Mobility leadership is seeking a USI based Employee Experience Advisor role to provide end-to-end employee experience support for outbound and inbound global assignments.

Reports to: Assignments Employee Experience Lead, Senior Manager and USI Executive Manager

Description of Responsibilities

Supports execution and delivery of end-to-end employee experience activities for a select caseload of US employees going on a global assignment

Examples of specific responsibilities include but are not limited to:

• Initiates, tracks, executes, and monitors employees on global assignment, and serves as primary point of contact to provide tailored support regarding immigration, relocation, home and host benefits, travel, other critical logistics associated with long-term global assignments
• Collaborates and works closely with Global Mobility Business Advisor and Operations teams, in support of executing consistent hand offs and deliver superior service for our expatriates
• Facilitates orientation sessions and other key touchpoints with assignees throughout the assignment lifecycle to ensure complete understanding of the program, answer questions, and provide proactive guidance and support
• Manages Handles assignments through global mobility technology and tools and reviews assignment remuneration sheets, agreements, and documents to ensure accuracy and compliance
• Develops and maintains strong working relationships with member firm Global Mobility contacts and other process stakeholders (e.g., finance, relocation, tax service providers, immigration, etc.)
• Escalates complex issues to Assignments Employee Experience Lead, as required
• Supports the Employee Experience Advisor team on common tasks across any of the business specific programs (checks on onboarding processes, Certificates of coverage, benefits enrollments, etc)

Desired Skill Set:

• Global Mobility technical understanding (e.g., deployment structures, deployment lifecycle, processes, international relocation, and policies)
• Consultative approach toward clients, with a focus on customer service excellence and an appreciation for urgent timelines
• Strong analytical, strategic thinking, and problem-solving skills
• High degree of confidentiality, exercising care in addressing issues
• Self-driven, proactive communication style, with strong stakeholder management and relationship building abilities
• Cross-cultural sensitivity
• Ability to work effectively in a fast-paced, multi-tasking environment
• Critical understanding of when to escalate matters for necessary leadership input/involvement
• Familiarity of Deloitte’s Businesses
• Experience working in a virtual and multi-national/global team environment
• Typically requires a minimum of 3-4 years of directly related experience, including subject matter expertise in human resources or mobility (preferred)