Engagement Support Services (ESS) – Associate Analyst – Deloitte Support Services India Private Limited

Join our team of dedicated professionals who support the ESS team. The USI based ESS teams supports the engagement management across all service lines. The Associate Analyst role will support the ESS group. The primary function of this role will be liaison with internal customers and supporting them with engagement management related requests and tasks.

Work you’ll do

As a part of this team, you will be involved with the following:

·       Develop strong knowledge on various regions, office locations and business units to better understand client requirements and assist.

·       Setting up new engagements in SAP

·       Processing amendments/adjustments on an Engagement

·       Generating WIP (work in progress) reports recurring/adhoc based

·       Engagement management, reporting and analysis.

·       Raising client Invoices.

·       Always ensure accuracy, clarifying issues within team prior to delivery as appropriate.

·       Collaborate with team to ensure service level agreements are met.

·       Adhere to Quality, Risk & Security guidelines.

·       Record and maintain accurate activity information tracking through to timely closure.

·       Maintain own continuing professional development to ensure advice given is appropriate and of a high quality.

Work Location: Hyderabad Shift Timings: 2 PM to 11 PM

The team

The USI team at Hyderabad supports the Deloitte organization  with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Qualifications

Required:

·       Commerce degree graduate

The key skills required:

·       Excellent customer service skills, whilst demonstrating a calm manner, and the ability to ask effective questions.

·       Experience/Knowledge of the core Microsoft Office packages is essential with emphasis on Microsoft Excel

·       Basic accounting skills

·       Must have a supportive team player attitude who is reliable and respects others, with a desire and drive to meet and exceed team targets.

·       Required to always project a professional image of ESS.

·       Follows appropriate policies and processes, with a good understanding of risk.

·       Is open, receptive, and adaptable to change, whilst also demonstrating integrity and a can-do attitude.

·       Be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.

·       Has the ability to act with urgency when necessary.

Preferred skills:

·       Proficient English communication (both Verbal and Written).

·       Excellent attention to detail, organization skills, and ability to articulate ideas clearly and concisely.

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team- based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centred, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

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