Position Summary

Role: Learning Operations Specialist (Assistant Manager)

Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries?

The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe.

At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development.

Work you’ll do

Provide support to the US Talent Development Learning operations, to serve the Offshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients.

1. Connect with Clients, providing service as a consultant/advisor and lead strategic conversations

2. Provide insights to leadership on team performance, plan for contingencies

3. Team performance management, engagement management, people management

4. Lead cross team projects

5. Conduct effective 1:1 sessions with team members to provide feedback and keep motivated

6. Ensure positive environment in team

7. Mentor/guide future leaders and team members towards career aspirations and goals

8. Contribution and Involvement in Firm/Team initiatives

9. Continues collaboration effort towards common business goal

10. Manage escalations, process concerns

The team

At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.

Qualifications

• Graduate/MBA/Post-Graduate

• 8-12 years of relevant experience in a Learning/Backend Operations environment and managing teams of 8+

Skills Required:

• Must have excellent verbal and written communication skills

• Should have knowledge of email etiquette

• Should have basic knowledge of excel and should be able to analyze data

• Should have intermediate to advanced knowledge of creating MS PowerPoint presentations and leadership ready dashboards

• Should have ability to team with others

• Should be able to prioritize time and tasks

• Should have experience Managing teams of 8+ including performance management, conducting 1:1, mentoring

Preferred:

• Should have a good understanding of Learning environments and processes, preferably in Learning Operations

• Understanding of learning systems and processes

• Should have ability to interact well with internal clients and provide strategic solutions to issues

• Experience working with US or Global stakeholders

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Benefits

We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journey. Our vision is to create a leadership culture focused on the development and well-being of our people. Here are some of our benefits and programs to support you and your family’s well-being needs. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our people and our culture make Deloitte a place where leaders thrive. Get an inside look at the rich diversity of background, education, and experiences of our people. What impact will you make? Be inspired by the stories of our people.

Professional development

You want to make an impact. And we want you to make it. We can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people.


Requisition code: 112332