Position Summary



Analyst – Business Systems

 The team

This role is part of the Business Systems team which is part of the Government & Public sector. The team is responsible for designing and driving different solutions for different teams at different levels. With a focus on innovation, we continuously seek ways to enhance and optimize existing deliverables and create new solutions.  The team is uniquely positioned in practice to identify and implement next-generation solutions. Professionals in this process are responsible for assessment, design, development, testing,  enhancement, implementation, maintenance, documentation, and support of new or existing tools and applications. The team drives the implementation of end-to-end solutions and analysis that provide our clients and leadership with the consumable information and insight they need to drive better business decisions, and address challenges.

Work you’ll do


·       Develop, test, and implement technical reporting solutions.

·       Collaborates with key stakeholders, gathering business requirements, and translating requirements into reporting and dashboard solutions

·       Modify and maintain existing report and reporting applications.

·       Identifies key drivers of a defined problem and proposes solutions

·       Recognizes and solves problems using analysis, experience, and judgment

·       Conduct system performance testing to ensure system reliability, capacity, and scalability.

·       Work with the testing team to develop performance test plans and cases.

·       Customize ServiceNow (or other workflow applications) and facilitate the rollout of new applications and modules and configure Application UI and Configure Workflow

·       Design technical solutions and implementations of strategic technologies and other modules.

·       Develop scripts, workflows, and flows on the ServiceNow and/or other platforms to automate tasks and integrations

·       Provide software configuration and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, custom scripting, and third-party software integrations.

·       The candidate should be able to support the team with HTML, SQL, JavaScript, JSON, Webservices (SOAP and/or REST), and API integration.

·       Participate in ongoing production support and end-user support

·       Manage service-impacting events and track resolution within established service level commitments by using appropriate diagnostic procedures, tools, and processes.

·       The team works on different technologies like Tableau, RPA, Cognos, Integrify, Application testing, SQL, Alteryx, Jira Etc.


·       Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.

·       Good verbal and written communication skills, good presentation and problem-solving skills, and the ability to work well with internal clients.

·       Excellent teamwork and interpersonal skills

·       Ability to handle multiple clients and multiple team members with confidence

·       Aptitude for troubleshooting and problem-solving

Key Skills

·       Ability to work in a fast-paced, demanding, rapidly changing environment. Strong engagement skills, working with senior leaders on regular basis.

·       Collaborate with other cross-functional departments in the firm to achieve customer satisfaction and resolve customer issues in a timely fashion.

·       Ability to work independently and with the team to ensure quality deliverables on the project

·       Strong analytical skills, inquisitive nature, organized, process-driven, and detail-oriented.

·       Goal-oriented and self-motivated team player who works best in a collaborative team environment.

·       Strong organizational, project management, and time management skills

Work Location: Hyderabad

Timings :

2:00 PM – 11:00 PM


How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, worldclass learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India



At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.  


Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.


Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.


We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journey. Our vision is to create a leadership culture focused on the development and well-being of our people. Here are some of our benefits and programs to support you and your family’s well-being needs. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our people and our culture make Deloitte a place where leaders thrive. Get an inside look at the rich diversity of background, education, and experiences of our people. What impact will you make? Be inspired by the stories of our people.

Professional development

You want to make an impact. And we want you to make it. We can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people.

Requisition code: 103357